What are your policies?

Check-in is 3pm and check-out is 11am. Reservations require a 20% deposit and full payment is due 60 days prior to arrival. Maximum occupancy varies by unit type. Minimum lengths of stay depend on season. Cancellation may result in forfeit of deposit and cost of reservation. Read the complete reservations policies here.

What are the house rules?

Smoking is not allowed anywhere except the designated area. Parking permits are required and enforced. Please observe quiet hours and swimming pool rules. Do not “hold” lawn furniture when you‘re not actively using it. Be nice to people! Read the complete rules here.

Are there events? Can we have one?

We have several major luaus annually, pupu parties every Thursday, and there are lots of local events of interest. Click here to read more.

If you are planning your own event, please note that a gathering of more than 20 people is considered an event. It must be pre-approved and follow our event policy. Regardless of the size of your group, we encourage you to be respectful of other guests.

Which units are beachside?

Good news, all units are beachside!Some guests prefer ground floor units to be able to walk directly off their lanai, across a short stretch of grass, to the beach. Some guests prefer upper floor units for the amazing views and more privacy on your lanai.

Our Beach

Kamaole II is, without a doubt, one of the best beaches in Maui. While all beaches in Maui are public, the stretch of beach in front of the hale Pau Hana is fairly secluded.

The surf is typically gentle enough for small children and snorkeling, yet can be great for boogie boarding too. The main stretch of beach is virtually rock free, but there are reefs on either end with tide pools for exploring and plenty of coral, fish and turtles for snorkeling pleasure!

Heed any warning signs and be aware of changing conditions, strong currents and reefs. Use your own best judgement to determine whether the beach is appropriate that day for your ability level.

Coral reefs are living animals. Coral can be fragile. Be careful not to touch, kick or stand on the coral as this could damage or kill them and could hurt you.

Hawaii is the first state in the US to ban the sale of sunscreens containing coral harming chemicals. Even some sunscreens that promote “reef-safe” do not meet Hawaii’s standards. We recommend picking some sunscreen up when you arrive on Maui.

What will my unit be like?

Each unit at Hale Pau Hana is individually owned and furnished, please be sure to review pictures online. If you have more questions, please call us and we'll be glad to help find a unit which suits your tastes and budget.

Once you arrive, if you find something missing, just let us know and we will be happy to help!

How does late check-in work?

Office hours are 8am to 4:30pm daily — please contact us if you're arriving after hours for instructions on key pickup.

What about cars and parking?

We have free onsite parking in our private lot exclusively for guests and owners. Each unit is guaranteed one parking spot. Please let us know if you will have multiple vehicles and we can provide parking alternatives for your additional vehicle(s).

Can I do my laundry?

We have an on-site laundry room with recently updated washing machines and dryers. For your convenience, they take credit cards at the machine and you can also download the app and load money onto the app with your credit card and monitor machine activity.

Is there towel service?

Housekeeping will replace kitchen linens, replace any bath and beach towels left on the floor, and take out the trash every Monday, Wednesday, and Friday.

What about housekeeping?

Our housekeeping staff will clean and prepare your unit prior to arrival. For visits longer than a week, a light cleaning service and full linen change will occur every 7-8 days. If you need any cleaning supplies or implements during your stay, please don’t hesitate to ask at the office.

What are our dining options?

Guests treat Hale Pau Hana like their home. With a fully-appointed kitchen and several BBQs on the lawns above the beach, dining in is a fun and relaxing affair.

You'll find natural food and liquor stores right across the street. Want to really stock up? Swing by Costco on arrival — it's right by the airport. And Foodland is just up the road.

Many guests enjoy the ease and beauty of grilling and dining at the provided tables on our grassy area adjacent to the beach.

There are also fantastic options for dining out around the island-and many within easy walking distance, some right across the street! Kihei has a range of dining options from our amazing Food Truck parks, to family friendly restaurants and fine dining options in our neighbouring resorts.

Is there free WiFi?

Each unit has its own, individual high speed broad-band connection at no charge.

How about Cable TV?

We recently completed a facility-wide upgrade to digital cable TV with many HD options. You may wish to view the channel lineup.

Are there activities?

“Some guests park their cars and don’t leave again until it’s time to head to the airport. Some guests prefer to fill their days with activities. Hale Pau Hana is a great central location for exploring all of Maui. Whether you are thrill seeker or looking to learn more about Hawaii and its natural resources, there are activities for everyone – golf, diving, surfing, snorkeling, horseback riding, parasailing, deep sea fishing and whale watching just to name a few! Check out the Activities page for some recommendations.

Check out the Activities page for some recommendations!

Every Thursday all guests are invited to our pupu party on the lawn. Bring your favorite hors d'oeuvre and drinks — make new acquaintances and renew old friendships. And occasionally, we have local musicians who provide Thursday evening performances.

Do you have more information for guests?  

Similar to the guest information folders usually found in your room upon arrival, we’ve created a touchless digital folder with everything you’ll need to know. You’ll find it here!