What are your policies?

Check-in is 3pm and check-out is 11am. Reservations require a 20% deposit and full payment is due 60 days prior to arrival. Maximum occupancy varies by unit type. Minimum lengths of stay depend on season. Cancellation may result in forfeit of deposit and cost of reservation. Read the complete reservations policies here.

What are the house rules?

Smoking is not allowed anywhere except the designated area. Parking permits are required and enforced. Please observe quiet hours and swimming pool rules. Do not “hold” lawn furniture when you‘re not actively using it. Be nice to people! Read the complete rules here.

Are there events? Can we have one?

We have several major luaus annually, pupu parties every Thursday, and there are lots of local events of interest. Click here to read more.

If you are planning your own event, please note that a gathering of more than 20 people is considered an event. It must be pre-approved and follow our event policy. Regardless of the size of your group, we encourage you to be respectful of other guests.

Which units are beachside?

That's easy — ALL units are beachside. Ground floor units are appealing because you can walk right off your lanai, across a short stretch of grass, and be on the beach.

Upper floor units offer better views of the ocean and surf, are great for whale watching, and might be a good idea if you like drinking your morning coffee in your underwear.

Is the beach kid-friendly? Busy?

Kamaole II is, without a doubt, one of the most people-friendly beaches in Hawaii. The surf is typically gentle enough for snorkeling in the morning and boogie boarding in the afternoon.

The main stretch of beach is virtually rock-free, but there are reefs on either end with tide pools for exploring and plenty of coral, fish, and turtles for marine sightseeing.

While all beaches in Hawaii are open to the public, the stretch of beach in front of Hale Pau Hana is fairly secluded. So those poor, unfortunate souls staying somewhere else — who have to walk or drive to the beach — tend to congregate elsewhere.

What will my unit be like?

Each unit at Hale Pau Hana is individually owned and furnished, so be sure to review pictures online. If you have more questions, please call us and we'll be glad to help find a unit which suits your tastes and budget.

If you find something important missing — a wine bottle opener, for example — just let us know! We frequently have large families and friendly neighbors, and during shared meals certain utensils tend to migrate from unit to unit.

How does late check-in work?

Office hours are 8am to 4:30pm daily — please contact us if you're arriving after hours for instructions on key pickup.

What about cars and parking?

We have ample (and free) onsite parking in a private lot exclusively for guests and owners. Each unit is guaranteed a parking spot.

Can I do my laundry?

We have an on-site laundry room with recently-updated washing machines and dryers. For your convenience, they now take credit cards only.

Is there towel service?

Housekeeping will replace kitchen linens, replace any bath and beach towels left on the floor, and take out the trash every Monday, Wednesday, and Friday.

What about housekeeping?

Our housekeeping staff will clean and prepare your unit prior to arrival. For visits longer than a week, a light cleaning service and full linen change will occur every 7-8 days. If you need any cleaning supplies or implements during your stay, please don’t hesitate to ask at the office.

What are our dining options?

Guests treat Hale Pau Hana like their home. With a fully-appointed kitchen and several BBQs on the lawns above the beach, dining in is a fun and relaxing affair.

You'll find natural food and liquor stores right across the street. Want to really stock up? Swing by Costco on arrival — it's right by the airport. And Foodland is just up the road.

Eggs and bacon in the morning, chips with guacamole and blended drinks in the afternoon, mahi mahi and steaks on the grill at sunset......

But there are also fantastic options for dining out all around the island — and many within easy walking distance. Our favorites include Cinnamon Roll Fair, Cafe O’Lei, Maui Thai, 808 Bistro, Coconut’s Fish Cafe, and Maui Tacos — to name a few.

Is there free WiFi?

While you might consider leaving the laptop at home and the smartphone in your luggage, we live in a modern world. Each unit has its own, individual broadband WiFi connection (at no charge). Promise to like us on Facebook and tag us on Instagram and we'll give you the password. :-)

How about Cable TV?

We recently completed a facility-wide upgrade to digital cable TV with many HD options. You may wish to view the channel lineup.

Are there activities?

Some guests park their cars and don't leave again until it's time to head to the airport. But if you're the adventurous type, Hale Pau Hana is a great basecamp — you'll find surfing, golf, diving, horseback riding, parasailing, deep sea fishing, whale watching... The list goes on. Check out the Activities page for some recommendations!

Every Thursday all guests are invited to our pupu party on the lawn. Bring your favorite hors d'oeuvre and drinks — make new acquaintances and renew old friendships. And occasionally, we have local musicians who provide Thursday evening performances.

Do you have more information for guests?  

Similar to the guest information folders usually found in your room upon arrival, we’ve created a touchless digital folder with everything you’ll need to know. You’ll find it here!